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Live-out housekeeping service refers to a cleaning service where professional housekeepers visit your home on scheduled days and times to perform cleaning tasks and maintenance duties.
The frequency of housekeeping services depends on your preferences and requirements. You can choose to schedule services on a daily, weekly, bi-weekly, or monthly basis. The frequency can be adjusted based on factors such as the size of your home, the number of occupants, and the level of cleanliness desired. You can change or request for rescheduling by contacting our customer support team at any time.
At HomeSquadz we usually assign a dedicated housekeeper for each visit to ensure consistency and trust. However, in some cases, the availability of the same housekeeper may vary. At such times we ensure to send you prior notice and intimation to avoid any miscommunication or confusion.
There are some inclusions of products that we use for cleaning services. However, there are some products that are required to be provided by you. These lists shall be informed and discussed with you prior to the service initiation. If you have any specific preferences or requirements regarding cleaning products or equipment, you can discuss them with our customer support team beforehand or even anytime you wish to seek a change.
Yes, certain tasks or areas may be excluded from standard housekeeping services. These can include deep cleaning tasks, exterior window cleaning, specialised cleaning of delicate items or surfaces, outdoor cleaning, or any service outside the scope of regular cleaning. It is important to understand the specific exclusions mentioned in the service agreement. However, you can request for these services at an additional cost.
For general instructions or request you can directly express your instructions to the housekeeping staff. However, most of the time the requests are redirected to our designated supervisors or customer service representatives who can address your instructions or concerns. It is advisable to inquire about the preferred communication method and ensure you have a point of contact for any communication needs.
HomeSquadz follows a cancellation policy as discussed during signing up for the service. You can also get in touch with the support team to discuss your reason and request to cancel the service. It's important to familiarize yourself with our cancellation policy and understand the terms and conditions related to rescheduling or canceling services.
If you have any feedback or need to report any issues with the service, the customer assistance and support team at HomeSquadz is ready to help. Feel free to share any of your concerns, grievances or feedback with our team as we would love to improve by rectifying our shortcomings and providing improved solutions.
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