While security guards may receive basic first aid training, their primary role is to ensure the safety and security of the premises. In the event of a medical emergency, security guards are typically trained to alert appropriate medical professionals or emergency services.

Security guards are responsible for documenting security incidents or occurrences accurately. They typically complete incident reports that detail the nature of the incident, the individuals involved, any actions taken, and any evidence or witnesses. These reports are used for future reference, investigations, and record-keeping.

Security personnel receive training in emergency response protocols, including evacuation procedures, fire safety, and emergency communication. They are prepared to assist in evacuations, guide people to safety, and coordinate with emergency services.

Mall security personnel undergo training in various aspects of security, emergency response, customer service, conflict resolution, and relevant local laws and regulations. Some may also have additional certifications in first aid or specialised security areas.