There are some inclusions of products that we use for cleaning services. However, some products are required to be provided by you. These lists shall be informed and discussed with you before the service initiation. If you have any specific preferences or requirements regarding cleaning products or equipment, you can discuss them with our customer support team beforehand or even anytime you wish to seek a change.

Yes, certain tasks or areas may be excluded from standard Residential Cleaning services. These can include deep cleaning tasks, exterior window cleaning, specialised cleaning of delicate items or surfaces, outdoor cleaning, or any service outside the scope of regular cleaning. It is important to understand the specific exclusions mentioned in the service agreement. However, you can request these services at an additional cost.

For general instructions or request you can directly express your instructions to the Residential Cleaning staff. However, most of the time the requests are redirected to our designated supervisors or customer service representatives who can address your instructions or concerns. It is advisable to inquire about the preferred communication method and ensure you have a point of contact for any communication needs.

HomeSquadz follows a cancellation policy as discussed during signing up for the service. You can also get in touch with the support team to discuss your reason and request to cancel the service. It's important to familiarise yourself with our cancellation policy and understand the terms and conditions related to rescheduling or cancelling services.