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Yes, many Residential Live-in cleaning service providers offer customisable packages to meet your specific needs. You can discuss your requirements with the customer support team and tailor the service accordingly. Additional services like deep cleaning, laundry, or specific tasks can often be arranged for an extra fee.
Residential live-in cleaning services typically include general cleaning tasks such as dusting, vacuuming, mopping, window cleaning, trash removal, restroom cleaning, and common area maintenance. Additional tasks like laundry, linen service, and light maintenance may also be offered.
At HomeSquadz we usually assign a dedicated housekeeper for each visit to ensure consistency and trust. However, in some cases, the availability of the same housekeeper may vary. At such times we ensure to send you prior notice and intimation to avoid any miscommunication or confusion.
There are some inclusions of products that we use for cleaning services. However, some products are required to be provided by you. These lists shall be informed and discussed with you before the service initiation. If you have any specific preferences or requirements regarding cleaning products or equipment, you can discuss them with our customer support team beforehand or even anytime you wish to seek a change.
In the event of an emergency or urgent cleaning requirement, the live-in cleaning staff is typically equipped to respond promptly. They can address spills, accidents, or any other unforeseen cleaning needs as quickly as possible.
For general instructions or request you can directly express your instructions to the Residential Live-in Cleaning staff. However, most of the time the requests are redirected to our designated supervisors or customer service representatives who can address your instructions or concerns. It is advisable to inquire about the preferred communication method and ensure you have a point of contact for any communication needs.
HomeSquadz follows a cancellation policy as discussed during signing up for the service. You can also get in touch with the support team to discuss your reason and request to cancel the service. It's important to familiarize yourself with our cancellation policy and understand the terms and conditions related to rescheduling or canceling services.
If you have any feedback or need to report any issues with the service, the customer assistance and support team at HomeSquadz is ready to help. Feel free to share any of your concerns, grievances or feedback with our team as we would love to improve by rectifying our shortcomings and providing improved solutions.
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